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November 08.2025
3 Minutes Read

Reclaiming Relationships in Ad Ops: Why Direct Isn’t Dead with AI

Direct Isn’t Dead: Tribune’s Kelsey Smith on Reclaiming Relationships in Ad Ops — and Using AI to Do It

Reinventing Direct Sales in a Programmatic World

The landscape of digital advertising is more dynamic than ever, with programmatic buying reshaping the way businesses engage and advertise. However, Kelsey Smith, Senior Digital Ad Operations Manager at Tribune Publishing, argues there's a critical element often overshadowed by technology: direct sales relationships. Smith highlights how her team is refocusing on direct sales amid rising programmatic dominance, suggesting that the key to success lies in leveraging unique audience insights. "We’re trying to figure out what we can show that is a bigger offer than what programmatic can do. And it really is that unique touch," says Smith.

Understanding Your Audience

As Smith operates with a holistic view across various markets, her insights reflect a critical business strategy: knowing your audience. This granular understanding transforms how ads are crafted and tailored. In her words, "They’re coming to us. We know who they are. Let’s leverage that." For companies generating substantial revenue, this approach can significantly boost demand generation and customer acquisition strategies.

AI: The Unsung Hero of Modern Sales

While human connections are vital, technology plays an instrumental role in streamlining these relationships. Smith notes that AI helps alleviate administrative burdens, enabling her team to focus on strategic planning instead of getting bogged down in paperwork. By using years of advertiser data, AI can drive efficiencies in processes like building insertion orders, a point echoed by various industry experts discussing the effectiveness of AI across different marketing channels, including email campaigns.

The Human Element in Automation

Ultimately, the aim of integrating AI in advertising operations is not to replace human interaction but to enrich it. With AI handling repetitive tasks, sales teams can dedicate more time to nurturing client relationships. Smith sums this concept up perfectly: “Direct sales isn’t dead. It’s just being redesigned for the present.” This paves the way for businesses to create deeper connections with their clients, enhancing not just sales outcomes but overall brand loyalty.

Looking Ahead: Future Trends

As companies look to reclaim control in a shifting advertising environment, the blend of direct sales and AI will likely set the standard for future strategies. For business owners, especially those scaling between $2M to $10M in revenue, mastering this blend can lead to improved branding and maximized returns on investment.

Final Thoughts

The process of evolving direct sales approaches while harnessing AI to enhance operational efficiency is not just a trend; it’s a necessary evolution for businesses aiming to thrive. For company leaders, this insight can be transformative in shaping demand generation and lead acquisition strategies. By embracing both technology and the human element, your business can stay ahead of the game.

As you navigate this complex landscape, consider evaluating how AI can support your operational infrastructure. Understanding where it fits into your marketing and sales strategy could be the difference in capturing and converting leads. Don't wait – delve into AI solutions today to transform your advertising outcomes!

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