Add Row 
Add 
How Rent Builder Powerfully Transformed Their Operations
Based in the vibrant city of Albuquerque, New Mexico, Rent Builder Property Management has become a key player in the property management industry, overseeing hundreds of homes and assisting owners in renting, maintaining, and managing their properties. However, as their business expanded, so did their challenges. Maintaining efficiency amidst growth became a daunting task as critical tasks fell through the cracks and communication faltered.
Why Communication is the Backbone of Operations
“The ball was getting dropped more often than we would have liked because we relied solely on communication,” says Shannon Kinnard, a licensed associate broker at Rent Builder. With a growing workforce and an expanding portfolio, the company struggled with unstructured approaches to workflows, relying heavily on emails, meetings, and verbal updates. This chaos not only hindered operations but also limited their ability to scale effectively.
Identifying the Core Issue: Disorganization
Without a centralized system to manage tasks and communications, Rent Builder found itself in a precarious position. Protocols were scattered, resulting in sometimes critical handoffs being lost in translation. This lack of organization not only hampered internal growth but also negatively impacted client satisfaction—a vital component in the property management industry. Identifying these gaps eventually spurred the company's decision to adopt a solution that could enhance operational efficiency.
Introducing Process Street: A Game Changer for Workflows
The introduction of Process Street marked a transformative shift for Rent Builder. Instead of relying on memory and outdated communication methods, the team began documenting every crucial step in their processes. Tasks ranging from onboarding new properties to managing tenant move-outs became structured through customizable templates. “I thought it was fun, really, because it made us dig into what our actual process is,” explains Kinnard.
Unpacking the Results: Impressive Growth Metrics
What were the results of this operational overhaul? Rent Builder celebrated a spectacular 25% growth in portfolio size, adding 100 new properties in just under a year. Onboarding time was slashed from weeks to hours, and positive reviews soared by 30%. Most importantly, they achieved zero missed handoffs—each task was tracked and completed systematically, reflecting a newfound operational accountability.
Lessons Learned: Don’t Underestimate Structure
The journey of Rent Builder serves as a vital lesson for business owners: having effective structures in place is crucial for scaling operations. As demonstrated by the experience of Carter Fleck from Triton Property Management, understanding how people interact with processes is critical. Fleck reflects, “You have to see where people will walk…then you build your processes.” The synergy of technology and structured workflows is what can separate successful property management from the amateur. Essentially, as Rent Builder learned, solidified processes support sustainable growth and prevent operational pitfalls.
Exploring Future Opportunities: Making Efficiency a Priority
For property management businesses operating in the lucrative market of $2M–$10M+ revenue, the benefits of integrating technology like Process Street can’t be overstated. Besides allowing organizations to maintain the quality of service during periods of growth, such tools enable speedy onboarding—an attractive selling point for potential clients. Furthermore, by emphasizing the importance of accountability, property management teams can enhance their reputations, attracting more business while providing exceptional service.
Take Action: Enhance Your Operations
If your property management firm is grappling with similar challenges, consider implementing a structured workflow system. Learning from Rent Builder’s success, prioritize operational efficiency and embrace technology solutions that facilitate smoother communication and coordination. The results may surprise you: just as it did for Rent Builder—yielding greater productivity, enhanced client satisfaction, and even more substantial growth.
Write A Comment